MooseDesk offers four pricing tiers designed for businesses at different growth stages:
Our pricing is based on a combination of four key factors that directly impact your customer support operations:
1. Team capacity #
The number of agents (team members) who can simultaneously handle customer conversations. As your support team grows, you’ll need more seats to ensure everyone can respond to customers efficiently.
- Free Plan: 1 agent
- Starter Plan: 3 agents
- Growth Plan: 10 agents
- Business Plan: Unlimited agents
2. AI Chatbot replies #
Your monthly quota of AI-powered responses. The AI chatbot handles customer inquiries automatically 24/7, reducing workload on your human team.
An AI chatbot reply is counted when our AI responds to a customer message. Higher quotas mean more conversations can be automated.
- Free Plan: 100 AI replies/month
- Starter Plan: 1,000 AI replies/month (+ up to 1,000 extra)
- Growth Plan: 5,000 AI replies/month (+ up to 5,000 extra)
- Business Plan: 10,000 AI replies/month (Contact sales for more)
Note: Messages handled by human agents don’t count toward your AI reply quota.
3. Ticket volume #
The number of support tickets your team can handle each month through email channels. Tickets help organize and track customer issues that require human agent attention.
- Free Plan: No ticketing
- Starter Plan: No ticketing
- Growth Plan: 300 tickets/month
- Business Plan: 2,000 tickets/month
A billable ticket is a support ticket where at least one agent sends a message or replies to the customer. In case the agent sends multiple replies or follow-up messages within the same ticket, this ticket is counted as 1 billable ticket only, regardless of the number of messages.
4. Features and capabilities #
Access to advanced features that enhance your customer support operations:
- Widget customization (skins, languages, custom options)
- Chat history retention (90 days to unlimited)
- Email channel integration for ticketing
- Premium FAQ templates
- Advanced ticketing features (filters, tags, priority, custom columns)
- Shopify integrations (customer sync, order management)
- Priority 1-on-1 support
Support channels #
If you ever need assistance, our Help Center is packed with comprehensive guides and tutorials.
At MooseDesk, we’re always here to help. Our dedicated email and live chat teams are available around the clock. Drop us an email at help@moosedesk.com, or click the Live Chat icon located at the bottom left corner of the MooseDesk app, our official website, and even within this Help Center.