This article will guide you in setting up business hours and configuring auto-reply for non-business hours.
What is ‘Business Hour’?
‘ Business Hour’ helps you to set your company’s hours of operation. This is the backbone and could affect many aspects, including:
- Operation time displayed in widget
- Auto-reply when out of business hours
- Future settings involving date and time
How to set business hours in MooseDesk?
- Step 1: Navigate to Settings > General
- Step 2: In Date & Time >choose your Timezone
This step is crucial in helping you define the accurate timezone and display your support hours properly.
- Step 3: In Business Hours, choose either ‘Full-time support’ or ‘Set custom hours’. If you choose ‘ Set custom hours’, you can edit your working hours for each day
- Step 4: With the ‘ Set custom hours‘ option, you can set up auto-reply for non-business hours by turning on the toggle and entering your message.
- Step 5: Click “Save” in the Save bar on top of the page
Visual Setup Guide: MooseDesk Video Tutorial
How to set business hours and holidays with automated messages - YouTube
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How to set business hours and holidays with automated messages MooseDesk - Shopify Helpdesk
MooseDesk - Shopify Helpdesk43 subscribers
Support Channels
If you ever need assistance, visit our Help Center for comprehensive guides or watch detailed video tutorials on our Youtube channel.
At MooseDesk, we’re always here to help. Our dedicated email and live chat teams are available around the clock. Drop us an email at help@moosedesk.com, or click the Live Chat icon located at the bottom left corner of the MooseDesk app, our official website, and even within this Help Center.
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