Welcome to MooseDesk’s Privacy Policy #

This Privacy Policy describes how we may collect and use personal data and the rights granted to our visitors, customers, and merchants regarding their respective data.

By accessing or using this website or any of our apps or services, you signify your approval of the terms set out in this Privacy Policy, and other terms and policies posted on our website. If you do not agree to this Privacy Policy, you must leave this website and discontinue all use of any of our Services.

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our privacy practices or for other operational, legal, or regulatory reasons. If we make material changes to this Privacy Policy, we will give you notice of such changes by posting the revised policy on this Website, and where appropriate, by other means. By continuing to use our apps or this website or any of our services after these changes are posted, you agree to the revised policy.

Information collected from Clients #

When you create an account and register with us as a subscriber, we collect personal information (If you are a Shopify Merchant, we are automatically able to access certain types of information from your Shopify account: You can see the details here). This information includes your name, email address, postal address, phone number, and device identifiers. We collect this information to provide you with our Services; for example, to confirm your identity, contact you, provide customer support when you contact us, and provide you with advertising and marketing.

Information Collected from Merchants’ Customers #

For us to be able to provide you with our Services and support, for you to better serve your Customers, and to improve our Services, in some apps we collect information about your Customers. Here are the details: First name, last name, and email.

Google API Disclosure #

MooseDesk has developed functionality that facilitates its Customers in connecting their Gmail mailbox to our products through OAuth. By establishing a connection between your Gmail mailbox and your MooseDesk account, MooseDesk gains the capability to associate your account with your personal information on Google. This association permits MooseDesk to access and view your personal information, including any voluntarily shared details, as well as retrieve your email address and access your emails for the purpose of generating tickets within our products. Moreover, this integration empowers you to respond to your emails directly from our product.

MooseDesk’s use and transfer of information received from Google APIs to any other app will adhere to Google API Services User Data Policy, including the Limited Use requirements.

Information collected when you visit our Website #

When you visit our website, we collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies installed on your device. We collect the information using the following technologies:

• “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, including how to disable them, learn more here.
• “Log files” track actions occurring on the site, and collect data such as your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
• “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the site.

How we share information #

We share your Personal Information with the following third parties to help us conduct our business and support our customers.

We use Google Analytics to help us understand how our customers use our website and our apps. You can read more about how Google uses your Personal Information.

You can also opt out of Google Analytics.

We may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful requests for any information we receive, or to otherwise protect our rights.

We may use your Personal Information to provide you with targeted advertisements or marketing communications we believe could be of interest to you. You can opt out of Facebook and Google targeted advertising.

Personal information may also be shared with a company that acquires our business, whether through merger, acquisition, bankruptcy, dissolution, reorganization, or other similar transaction or proceedings. If this happens, we will post a notice on our home page.

Cross-border transfer #

MooseDesk processes and stores personal information using our server(s) based in the United States.

If you are located outside of the United States, note that your personal information and other information that we collect through this website and our apps may be transferred to the United States. By accepting this Privacy Policy, using our apps or this website, or providing us with any personal information, you agree to the transfer of information to the United States.

Use of MooseDesk by Children #

MooseDesk is not intended for children. If you are under 13, you may use the Site and Services only with the supervision of your parent or guardian.

Your Rights #

MooseDesk understands that you have rights over your personal information, and takes reasonable steps to allow you to access, correct, amend, delete, port, or limit the use of your personal information. If you are a merchant and wish to exercise these rights, please contact us through help@moosedesk.com. We may require that you provide us with acceptable verification of your identity before providing access to such information.

If you are a merchant’s customer and wish to exercise these rights, please contact the merchants you interacted with directly — we serve as a processor on their behalf, and can only forward your request to them to allow them to respond.

Support Channels #

If you ever need assistance, our Help Center is packed with comprehensive guides and tutorials.

At MooseDesk, we’re always here to help. Our dedicated email and live chat teams are available around the clock. Drop us an email at help@moosedesk.com, or click the Live Chat icon located at the bottom left corner of the MooseDesk app, our official website, and even within this Help Center.