MooseDesk Article is a feature created to make you easily compose answers for frequently asked questions.

After creating and publishing articles, they will be automatically added to your chosen FAQ template.

Create and publish an article in MooseDesk #

Step 1: Go to FAQ Builder > Choose Articles tab. 

To create an article, ensure there is an existing category to which the article belongs. You can either create a new category or edit an existing category to add your article.

Step 2: Click the + icon in the category where you want to add a new article

Step 3: Fill in the information for your new article > Click Save. Your article will automatically be published along with its category.

Edit an article in MooseDesk #

• Step 1: Click Edit icon of the article you want to edit > Choose Edit

• Step 2: Edit the article as you like and click Save 

Publish/unpublish an article in MooseDesk #

To publish or unpublish an FAQ article, turn the toggle on or off for the article.

Note: If your category has only one article, unpublishing that article will also unpublish the entire category.

Delete an article in MooseDesk #

There are 02 ways to delete articles in MooseDesk.

Method 1: Delete a single article 

• Step 1: Click on Delete icon of the article you want to delete

• Step 2: Confirm Delete in the pop-up modal

Method 2: Delete all articles in a specific category

• Step 1: Click on Delete icon of the category containing the articles you want to delete

• Step 2: Confirm Delete in the pop-up modal

Note: With both methods, once deleted, the data cannot be recovered.

Support Channels #

If you ever need assistance, our Help Center is packed with comprehensive guides and tutorials.

At MooseDesk, we’re always here to help. Our dedicated email and live chat teams are available around the clock. Drop us an email at help@moosedesk.com, or click the Live Chat icon located at the bottom left corner of the MooseDesk app, our official website, and even within this Help Center.