How to set up FAQ in widget #

On the left-navigation menu, go to Settings > Channel > Customize widget > Module setting

Step 1: Enable toggle in FAQ module

Step 2: Customize FAQ in widget. The FAQ articles displayed in the widget are the ones you have created in FAQ Builder. 

You can enable other toggles for: 

• Display 3 most-viewed articles: Customers can see the top 3 most-viewed FAQ articles in the widget
• Enable search bar: Customers can search for any published articles
• Enable browsing all articles: Customers can browse all of the articles in the widget. 

The preview after enabling all toggles should look like this: 

Note: If you want to customize the label and button, go to Translation tab > Scroll to FAQ module > Adjust the content

Step 3: Click Save button to update all the new changes

How to search FAQ articles in widget  #

Find quick answer #

Step 1: Go to your live store > click on Help widget > Find quick answer

Step 2: Enter the keyword you are looking for. If there are any articles matching the searched keyword, they will be displayed in a list.

Browse all articles #

Step 1: Click on ‘Browse all article’

Step 2: Choose a category that matches your need

Step 3: Click on an article. Now you can read the article right inside the widget.

Support channels #

If you ever need assistance, our Help Center is packed with comprehensive guides and tutorials.

At MooseDesk, we’re always here to help. Our dedicated email and live chat teams are available around the clock. Drop us an email at help@moosedesk.com, or click the Live Chat icon located at the bottom left corner of the MooseDesk app, our official website, and even within this Help Center.