Ticket management system
Centralize all inquiries in one robust workspace
Manage and resolve all tickets effortlessly in one system. Prioritize tasks, schedule sends, and tag tickets for efficient management.
Helpdesk
Effortlessly manage customer inquiries in one workspace
Support faster and more efficient with an all-in-one support helpdesk for Shopify merchants.
Capabilities
Receive, answer, resolve — do everything in one centralized workspace
Customer relationship management
Personalize conversation for greater customer satisfaction
Understand customers better through insightful customer information: customer notes, Shopify order history, and conversation context — all available with a click.
Self-service widget
Be ready to support even when you are not ready
Embed self-service tools right inside your widget — FAQs, order tracking, and instant answers — so customers help themselves any time of day.
Automation & macros
Speed up repetitive replies with canned responses
Save your team hours with macros, scheduled replies and auto-assignment. Spend more time on the conversations that matter.
Channels
Every conversation, one inbox
Live chat
Connected
Connected
Messenger
Connected
Instagram DM
Connected