Upgrade Your Support.
Not Your Expenses
No hidden fees. Scale your AI chatbot & support operations with flexible usage-based pricing.
Starter
Suitable for small businesses
Growth
Suitable for medium businesses
Business
Suitable for enterprises
Compare plans
Free
Starter
Growth
Business
Frequently Asked Questions
General Pricing Questions
Do you offer a free trial?
+
Yes, we offer a 7-day free trial for all plans. You can cancel anytime during the trial period.
Is there a free plan available?
+
Yes! You can start with our Free plan with:
- 100 AI messages per month
- 1 team member
- 90 days of chat history
- All core live chat and AI chatbot features
How does Moosedesk charge me?
+
Your charges include:
- Subscription fee (monthly)
- Usage-based charges when exceeding your plan’s quota
How does MooseDesk pricing work?
+
Our pricing is based on a combination of:
- Team capacity - Number of agents who can handle customer conversations
- AI chatbot replies - Monthly quota of AI-powered responses
- Ticket volume - Number of support tickets your team can handle
- Features - Access to advanced capabilities like integrations, Ticket Management, ...
AI Chatbot Questions
How many AI chatbot replies do I get?
+
Your monthly AI chatbot replies depend on your plan:
- Free: 100 replies/month
- Starter: 1,000 replies/month
- Growth: 5,000 replies/month
- Business: 10,000 replies/month
What counts as an AI chatbot reply?
+
An AI chatbot reply is counted when our AI responds to a customer message
- Note: Messages handled by human agents don't count toward your AI reply quota
Can I add more AI replies without upgrading?
+
Yes, but there are limits:
- Starter: Can add up to 1,000 extra AI replies
- Growth: Can add up to 5,000 extra AI replies
Beyond these limits, you'll need to upgrade to the next plan tier.
Upgrades, Downgrades & Billing
What payment methods do you accept?
+
Moosedesk does not charge merchants directly. Instead, Shopify will include the Moosedesk app fee in your Shopify subscription during your Shopify billing cycle. You can view your Moosedesk billing history in your Shopify admin panel.
Will I lose my data if I downgrade or cancel?
+
Your data stays safe. Only access and feature availability change depending on your plan
Can I cancel my subscription anytime?
+
Yes, you can cancel anytime from your Shopify admin. Your access continues until the end of your current billing period.