Adding new email channel #

Navigate to ‘Settings’ > ‘Channel’

From here, you can see the MooseDesk default email. You can add a new one by clicking on ‘Add new email channel’

Connect other providers – Option 1 #

Step 1: Navigate to ‘Forward from other providers,’ select ‘Connect,’ and then enter your email

Step 2: Enter the email address you want to forward the tickets to MooseDesk and the displayed name, then press ‘Next‘

Step 3: You will be directed to the email channel setup screen. In this modal, you can see this information: 

• Forwarding email: Your email address 
• Forwarded email:  MooseDesk default email address

If you want to set it up right away, click on ‘View instructions‘ to be redirected to this article and check the tutorials for the following providers: 

• Zoho
• Outlook + Enable external forwarding Microsoft 365
• Hostinger
• Godaddy

After you have finished setting up, click on ‘Verify.’ You will then be redirected to the email channel setup screen, where you can customize your signature and click ‘Save‘. 

If you want to set up later, you can close the modal and click on ‘Complete setup’ when you are ready.

Gmail Integration: Option 2 #

Automatically sign in with any Google account you choose. Just click on ‘Connect‘ in the Gmail Integration section and select the Gmail account you want to add to your MooseDesk system.

Gmail Forwarding – Option 3 #

Manually set up forwarding email to MooseDesk:

Step 1: Go to the Gmail Forwarding option and click ‘Connect’

Step 2: Enter the email address you want to forward the tickets to MooseDesk and the displayed name, then press ‘Next‘

Step 3: You will be directed to the email channel setup screen. To complete the setup later, close the modal and click ‘Complete setup’ when ready. 

To set up now, keep this tab open and access your Gmail account in a new tab.

Step 3: Go to the settings of your Gmail account via ‘See all settings’

Step 4: Click the Forwarding and POP/IMAP tab, then add a forwarding address

Step 5: Return to MooseDesk tab and copy the default MooseDesk email address to paste it into the ‘Add a forwarding address’ field. 

Step 6: Follow the Gmail verification steps and click ‘Proceed’.

Step 7: Click the “Verification link” in MooseDesk and “Confirm” to proceed

Step 8: Go to the ‘Forwarding and POP/IMAP’ tab in Gmail settings and refresh the page.Ensure that the MooseDesk email is set as a forwarding option. Then, click ‘Save Changes’.

Note: When you go back to “Forwarding and POP/IMAP”, make sure that you are going to the settings of the Gmail that you want to connect to MooseDesk in case you have multiple Gmail addresses.

Step 9: You can then return to MooseDesk settings and click ‘Verify‘

Step 10: Once the system has checked the setup, you will be redirected to the email channel setup screen where you can customize the signature and click ‘Save.’ You are all set!

Support Channels #

If you ever need assistance, our Help Center is packed with comprehensive guides and tutorials.

At MooseDesk, we’re always here to help. Our dedicated email and live chat teams are available around the clock. Drop us an email at help@moosedesk.com, or click the Live Chat icon located at the bottom left corner of the MooseDesk app, our official website, and even within this Help Center.