MooseDesk is a customer support application that centralizes all conversations and tickets from various channels into one unified system.

03 main types of ticket channel #

MooseDesk receives tickets from three types of channels:

MooseDesk widget #

MooseDesk widget integrates with your Shopify store and can receive both live chat messages and tickets.

Learn more on how to add MooseDesk widget to your store 

Email channels #

Email channels that are successfully connected to MooseDesk can forward all incoming messages and tickets..

Learn more about how to add new email channels to MooseDesk

Contact forms from MooseDesk FAQ and Contact Us templates #

In FAQ and Contact Us designed by MooseDesk, there are some templates containing Contact Form. These forms in specific MooseDesk templates collect all submissions and send them to the MooseDesk system.

How to check and reply to tickets and conversations with MooseDesk #

All tickets and conversations are collected and listed in the Inbox.

The channels are displayed as Channel Tabs. You can switch between Channel Tabs to check tickets from a particular channel, or use the ‘All’ tab to view all tickets and conversations regardless of their source.

Learn more about how to use MooseDesk inbox to receive and reply to your tickets and chat conversations

MooseDesk embed, standalone, and mobile versions #

MooseDesk offers three app versions: Embedded, Standalone, and Mobile.

MooseDesk embed #

The embed version can be used directly in the Shopify Admin. Since it’s within the Shopify Admin, only store owners with access to the Shopify Admin can use this version.

However, store owners can send Shopify staff invitations with access to MooseDesk, allowing their staff to use MooseDesk in the Shopify Admin.

Learn more about how to invite members to use MooseDesk

MooseDesk mobile app #

MooseDesk mobile app makes it easy to manage your conversations from anywhere. With a simple design, you can quickly view and respond to tickets, chat with customers, and get important updates right on your phone.

Learn more on how to use MooseDesk mobile app.

MooseDesk standalone #

The standalone version can be used outside the Shopify Admin, with open access for all team members to use via their own accounts in desktops and mobile browsers.

There are 02 ways to access MooseDesk standalone:

• Via Shopify Admin: Click on the Menu button -> click on ‘Access standalone’. Anyone accessing the standalone version through Shopify Admin won’t need to enter their account email and password.

• Via MooseDesk login page: Access the login page -> enter your MooseDesk account email and password -> Click ‘Login’

Support Channels #

If you ever need assistance, our Help Center is packed with comprehensive guides and tutorials.

At MooseDesk, we’re always here to help. Our dedicated email and live chat teams are available around the clock. Drop us an email at help@moosedesk.com, or click the Live Chat icon located at the bottom left corner of the MooseDesk app, our official website, and even within this Help Center.