Overview #

MooseDesk notifications keep you updated on tickets, chat conversations, app updates, and promotions, helping you manage your support workflow and enhance your store.

To access notification settings, go to Settings > Notifications in the left navigation menu

Here are 4 notification types available:

• Ticket status notification
• Email notifications
• Push notifications
• In-app notifications

Ticket status notification #

Ticket status email notification is automated emails sent to customers to inform them about changes in the status of a support ticket. 

There are two types of ticket notifications in MooseDesk:   

• Ticket confirmation: Confirm that you have received the customers’ tickets and to provide a summary. 
• Ticket resolve: Notify customers that you’ve resolved their tickets and provide the ticket history. 

To use ticket status notifications, please follow the steps:

• Step 1: Toggle the ticket notification you want.
• Step 2: Add a new template or edit the existing one based on your preferences.
• Step 3: Select a channel to trigger notifications for any tickets received from it

Note: You cannot use different templates for the same channel. 

Email notifications #

With this setup, you’ll get email notifications whenever you receive a new ticket or chat conversation.

To enable, toggle on email notifications. Then, set an email receiver to get updates whenever a new ticket is generated.

Push notifications #

When there is an incoming ticket or chat while you are still inside our app, a push notification will appear in the top right corner of your app screen to notify you. It may also include sound.

Go to Settings > Notifications and turn on the toggle for push notifications. The options below can be enabled or disabled based on your preferences.

In-app notifications #

This notification type keeps you updated about our incoming tickets/chats, latest app updates, feature releases and other promotional news. 

To access in-app notifications, click on the Menu button and then on the bell icon . For details, click on each notification.

Note: Clicking on icon to view all notifications and access to the notification settings tab.

Support Channels #

If you ever need assistance, our Help Center is packed with comprehensive guides and tutorials.

At MooseDesk, we’re always here to help. Our dedicated email and live chat teams are available around the clock. Drop us an email at help@moosedesk.com, or click the Live Chat icon located at the bottom left corner of the MooseDesk app, our official website, and even within this Help Center.