What is an FAQ page?  #

MooseDesk Category is a feature created to make you easily group your articles. Categories can be addressed as article-containers.  Categories only show in FAQ templates that follow a container-grouping system. 

Create a category in MooseDesk #

Note: You need to create categories before adding new articles to them.

• Step 1: Navigate to the FAQ Builder, in the Articles tab, click Add Category
• Step 2: Fill in the information for the Title, Description, and Icon (optional)
• Step 3: Click Save

The categories and the articles inside them will be shown in a list in the Articles tab.

Edit a category in MooseDesk #

• Step 1: In the Articles tab, click on Edit icon of the category you want to modify
• Step 2: Fill in the information for the Title, Description, and Icon (optional)
• Step 3: Click Save button 

How to arrange categories in MooseDesk? #

You can also arrange categories as you like by following this simple step:

In the Articles tab, click the icon of the category you want to move, and drag it to your desired location.

How to arrange articles inside a category in MooseDesk? #

You can arrange articles inside a category by following this simple step:

In the Articles tab, click the icon of the article you want to move, and drag it to the place where you want

Note: You cannot drag an article from one category to another. Instead, use the Move Article function, which will be described below.

How to put articles to a specific category #

Use this when you want to add multiple articles to a certain category. 

• Step 1: In the Articles tab, find the category you want to add articles to and click the Edit  icon
• Step 2: Choose “Add article” option 
• Step 3: Tick all the articles you want to add to the category. If you don’t find the articles you’re looking for in the list, you can search for them using the search bar.
• Step 4: Hit “Add to category”

How to move an article to another category #

• Step 1: In the Articles tab, find the article you want to move and click the Edit  icon
• Step 2: Choose “Move” option 
• Step 3: Click on the category field > Select a category from the list
• Step 4: Click “Save”

Support Channels #

If you ever need assistance, our Help Center is packed with comprehensive guides and tutorials.

At MooseDesk, we’re always here to help. Our dedicated email and live chat teams are available around the clock. Drop us an email at help@moosedesk.com, or click the Live Chat icon located at the bottom left corner of the MooseDesk app, our official website, and even within this Help Center.