02 main roles in MooseDesk #

In MooseDesk, there are 02 main roles:

• Store owner role: has full access to all features, including delete, deactivate members or change member information, role, … 
• Member role: has full access to all features, however, cannot delete, deactivate other members or change their information, role, …

Invite members to MooseDesk #

Merchants can invite other members to the team and use MooseDesk in 02 ways:

Add members in MooseDesk: with this method, you will add other members to use MooseDesk (standalone version). This will make them a Member role.

To do this please follow these steps:

Once your members accept the invitation, they can start using MooseDesk inside Shopify Admin

• Step 1: In MooseDesk app, navigate to Settings > Member and permission
• Step 2: Navigate to Teams > Member > Click “Add new member”

• Step 3: Fill member information
• Step 4: Click “Send invitation email”

Once your members receive the email, they can create their new password and login to MooseDesk standalone version and use MooseDesk there.

Invite Shopify staff account: With this method, other members will use MooseDesk (embed version) in Shopify Admin, therefore can use MooseDesk like a store owner.

To do this please follow these steps:

• Step 1: From Shopify Admin, click “Settings” at the bottom of the page
• Step 2: Navigate to “Users and permissions” > Click “Add staff”

• Step 3: In “App permissions”, choose MooseDesk 

• Step 4: Click “Send invite”

What method should I use? #

You can use any method you feel comfortable with. 

Inviting members through MooseDesk is a more secure way than adding a Shopify staff account with MooseDesk app access

However if you are a group of store owners, adding a Shopify staff account with MooseDesk app access is an easier way to use MooseDesk right inside Shopify Admin.

Support Channels #

If you ever need assistance, our Help Center is packed with comprehensive guides and tutorials.

At MooseDesk, we’re always here to help. Our dedicated email and live chat teams are available around the clock. Drop us an email at help@moosedesk.com, or click the Live Chat icon located at the bottom left corner of the MooseDesk app, our official website, and even within this Help Center.