What is MooseDesk FAQ & Helpdesk? #

MooseDesk is an all-in-one Shopify customer service solution that provides merchants with essential features to manage customer inquiries effectively and efficiently. With MooseDesk you can:

• Helpdesk and Live chat: Receive, manage and answer tickets, live chat from various channels in one workspace
• FAQ builder: Build FAQ, Contact Us page for Shopify Online Store
• Customer relationship management: Store customer information and manage their relationship to support them better

MooseDesk will expand its area to become Shopify #1 customer service app.

How to install MooseDesk FAQ & Helpdesk? #

MooseDesk is currently available exclusively for Shopify merchants. If you have a Shopify account, you can install MooseDesk via Shopify App Store

Once installed, MooseDesk offers three platforms for access: an embed version within Shopify admin, a standalone web version outside of Shopify admin, and a mobile app.

MooseDesk embed version

The embedded version of MooseDesk is integrated directly into your Shopify admin interface. This is the main version and offers all available features while adhering to Shopify’s design guidelines.

As it’s used within the Shopify Admin, access to this version is limited to store owners and staff members who have been granted permission to use the MooseDesk app.

MooseDesk standalone version

Team members who don’t have access to Shopify Admin, MooseDesk offers a standalone web version. 

This version is accessible to both store owners and team members, providing a lite version that allow team members to answer and replies to conversations

• Store owners can quickly access the standalone version via in-app menu shortcut or login via https://moosedesk.com/login/
• Team members can log in by visiting https://moosedesk.com/login/ , entering the store’s subdomain, and providing their login credentials

MooseDesk mobile app

To enhance accessibility and enable on-the-go customer support, MooseDesk also offers a mobile app. 

Users (both store owners and team members) can access the mobile app by scanning the QR code, provided inside both the embed and standalone version.

• Find the QR code in your store menu shortcut or Settings -> General
• Scan QR code
• Add to Home Screen

After that you will be able to use the MooseDesk mobile app

Setup MooseDesk in 5 minutes #

MooseDesk product roadmap #

You can check MooseDesk product roadmap inside the embed version: tab ‘Feature roadmap’

MooseDesk Pricing #

Currently, MooseDesk is available for free for all.

All MooseDesk users who keep MooseDesk until the the launch of pricing plan will have Early Bird benefits, including:

• Get all initial features (before the launch of the pricing plan) free forever.
• Get premium features, templates for free.

For more information, please visit Pricing