This manual will guide you on setting up and customizing email notifications for receiving new tickets or replies through widget/email channels.
Overview
MooseDesk notifications keep you updated on tickets, chat conversations, app updates, and promotions, helping you manage your support workflow and enhance your store.
To access notification settings, go to Settings > Notifications in the left navigation menu
Here are 4 notification types available:
Ticket status notification
Ticket status email notification is automated emails sent to customers to inform them about changes in the status of a support ticket.
There are two types of ticket notifications in MooseDesk:
To use ticket status notifications, please contact support to get verified and open these features.
Email notifications
With this setup, you’ll get email notifications whenever you receive a new ticket or chat conversation.
To enable, toggle on email notifications. Then, set an email receiver to get updates whenever a new ticket is generated.
When there is an incoming ticket or chat while you are still inside our app, a push notification will appear in the top right corner of your app screen to notify you. It may also include sound.
Go to Settings > Notifications and turn on the toggle for push notifications. The options below can be enabled or disabled based on your preferences.
In-app notifications
This notification type keeps you updated about our incoming tickets/chats, latest app updates, feature releases and other promotional news.
To access in-app notifications, click on the bell icon
.
Note: Clicking on icon
Support Channels
If you ever need assistance, our Help Center is packed with comprehensive guides and tutorials.
At MooseDesk, we’re always here to help. Our dedicated email and live chat teams are available around the clock. Drop us an email at help@moosedesk.com, or click the Live Chat icon located at the bottom left corner of the MooseDesk app, our official website, and even within this Help Center.
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