Set up email notifications #

On the left-navigation menu, go to Settings > Notifications

With this setup, you can receive email notifications every time you receive a new ticket. 

• Step 1: Turn on the toggle for email notifications

• Step 2: Enter the email receiver. This email address will receive notifications whenever your store has new tickets. 
• Step 3: Customize notification settings by toggling the switch to enable or disable notifications for new tickets or replies from the Help widget or email channels. 
• Step 4: Click ‘Save’ in the Save bar to apply your settings 

• Step 5 (Optional): Click on ‘Send test email‘ to see the email. It should look like this: 

Support Channels #

If you ever need assistance, our Help Center is packed with comprehensive guides and tutorials.

At MooseDesk, we’re always here to help. Our dedicated email and live chat teams are available around the clock. Drop us an email at help@moosedesk.com, or click the Live Chat icon located at the bottom left corner of the MooseDesk app, our official website, and even within this Help Center.