Why do you need to set up holidays? #

The holiday settings in MooseDesk let you set up holidays and enable auto-reply messages to notify customers about your holiday schedule. You can also provide instructions on how their inquiries will be handled during your absence, ensuring clear communication and customer satisfaction.

How to set up holidays? #

Step 1: Navigate to Settings > General

Step 2: Go to Holidays section, then click on Add holiday 

Step 3: Enter detailed information about your holiday and click ‘Save’  

• Name: Your holiday name
• Date: You can select a specific date or a date range 
• Repeat: Set up how often the holiday repeats. Currently, we have three options:
  • Only once: The holiday will occur only one
  • Every month: The holiday repeats every month, on the same date or date range 
  • Every year: The holiday repeats every year, on the same date or date range 
• Auto-reply for holiday break: Set up an auto-reply message for when customers email you during holidays

Step 4: Remember to click ‘Save’ again in the save bar to apply your changes

After you are done, your holidays will be saved in the section and you can edit them from there. 

Support channels  #

If you ever need assistance, our Help Center is packed with comprehensive guides and tutorials.

At MooseDesk, we’re always here to help. Our dedicated email and live chat teams are available around the clock. Drop us an email at help@moosedesk.com, or click the Live Chat icon located at the bottom left corner of the MooseDesk app, our official website, and even within this Help Center.