This guide explains how to connect your social media accounts to MooseDesk, allowing you to receive and respond to customer messages from different channels directly through MooseDesk Inbox.
How to connect to Facebook Messenger #
Step 1: Navigate to Settings > Channel > Social network channels
Step 2: Click ‘Connect Facebook Messenger’
Step 3: In the pop-up window, enter your Facebook account credentials and click ‘Continue’
Step 4: Click “Got it” to complete the connection
When customers send messages through Facebook Messenger, new messages will appear in your MooseDesk Inbox with the Facebook Messenger icon 
Now, you can reply directly to them right within MooseDesk Inbox.
Support channels #
If you ever need assistance, our Help Center is packed with comprehensive guides and tutorials.
At MooseDesk, we’re always here to help. Our dedicated email and live chat teams are available around the clock. Drop us an email at help@moosedesk.com, or click the Live Chat icon located at the bottom left corner of the MooseDesk app, our official website, and even within this Help Center.