To protect you from unexpected charges, MooseDesk has maximum overage limits for each plan. Here’s what happens as you approach and reach these limits:
Starter plan: Maximum 2,000 total AI replies #
- Included quota: 1,000 AI replies
- Maximum extra AI replies: 1,000 AI replies
- Overage rate: $0.04 per reply
- Maximum overage charge: 1,000 extra × $0.04 = $40
- Maximum monthly cost: $19 subscription + $40 overage = Max $59/month
When you reach 2,000 total AI replies, the AI chatbot will temporarily stop responding to customer messages. MooseDesk will continue to function normally for live chat with human agents, but the AI chatbot will not engage with new conversations until the next billing cycle begins.
Note: If your store regularly needs more than 2,000 AI replies per month, consider upgrading to the Growth plan, which includes 5,000 AI replies and allows up to 10,000 total replies.
Growth plan: Maximum 10,000 total AI replies #
- Included quota: 5,000 AI replies
- Maximum extra AI replies: 5,000 AI replies
- Overage rate: $0.038 per reply → Maximum overage charge: 5,000 extra × $0.038 = $190
- Maximum monthly cost: $49 subscription + $190 overage = Max $239/month
When you reach 10,000 total AI replies, the AI chatbot will temporarily stop responding. MooseDesk’s live chat and other features continue to work, but AI automation pauses until your next billing cycle.
Note: If your store consistently handles more than 10,000 AI conversations monthly, consider upgrading to the Business plan, which offers a higher spending cap and lower per-reply rates.
Business plan: Unlimited with capped amount protection #
- Included quota: 10,000 AI replies
- Overage rate: $0.025 per reply
- Default capped amount: $1,000 per month
How the cap amount works #
The capped amount is a safety limit that controls how much you can spend on AI reply overage charges each billing cycle, helping prevent unexpected costs.
You can freely increase or decrease the capped amount to use more AI replies as needed.
Important note on ticket usage #
Ticket quotas are plan-based.
For Business plan users who need to process more than 2,000 tickets per month, please contact our team to discuss a custom plan.
Support channels #
If you ever need assistance, our Help Center is packed with comprehensive guides and tutorials.
At MooseDesk, we’re always here to help. Our dedicated email and live chat teams are available around the clock. Drop us an email at help@moosedesk.com, or click the Live Chat icon located at the bottom left corner of the MooseDesk app, our official website, and even within this Help Center.