This article will help you understand 3 main elements to set up FAQ, Contact Us pages with MooseDesk FAQ Builder
FAQ builder or FAQ page builder is a MooseDesk feature that helps you set up FAQ pages for your Shopify storefront within 5 minutes.
There are 02 main components involved when setting up an FAQ page using MooseDesk FAQ builder:
Articles #
Articles is a tab inside the MooseDesk FAQ builder where you can write, edit, publish, unpublish, or delete your FAQ articles.
To access Articles, click on FAQ builder from the app main navigation where Articles is the default opened tab. From there, you can start writing articles for your FAQ pages.
The Articles tab is divided into 02 view modes:
: Listing all available articles.
: Showing articles and their categories. You can group articles into categories as you want while uncategorized articles will be automatically put into a category called ‘Uncategorized’
Note that: Categories only show in FAQ templates that follow a container-grouping system.
When being published, articles will automatically be added in published FAQ templates.
Page editor #
Page editor is a tab inside MooseDesk FAQ builder where you can create, edit, style, publish and unpublished FAQ pages.
To access Page editor, click on FAQ builder > Page editor. From there, you can start creating and editing your FAQ pages together with publish and publish them.
Create your FAQ pages with MooseDesk FAQ builder #
Using MooseDesk FAQ builder, you can successfully create FAQ pages and Contact Us pages for your storefront.
To do that following 03 main steps:
- Step 1: Write and publish your articles in Articles Tab
Explore how to write and publish articles here
- Step 2: Create and style your FAQ or Contact Us page using MooseDesk templates. Publish when you are pleased with the customization.
Note that you can edit your page URL to make it better in SEO
Explore how to create FAQ and Contact Us page
- Step 3: Add your page into Shopify menu navigation
Explore how to add MooseDesk page to Shopify menu navigation
Voila, your FAQ page is done and ready to answer all your customer questions
Support Channels #
If you ever need assistance, our Help Center is packed with comprehensive guides and tutorials.
At MooseDesk, we’re always here to help. Our dedicated email and live chat teams are available around the clock. Drop us an email at help@moosedesk.com, or click the Live Chat icon located at the bottom left corner of the MooseDesk app, our official website, and even within this Help Center.