Help Center
What can we help you with today?
Step-by-step guides for every MooseDesk feature. Search for an article or browse by category.
General Settings
Configure your workspace, team, and business hours.
Live Chat & Helpdesk
Run live chat, manage tickets and connect channels.
- MooseDesk Live chat & Helpdesk — Overview
- How to configure widget position & availability
- How to use MooseDesk mobile app
- How to add MooseDesk widget to your store
- How to set up data collection in MooseDesk widget
- How to set up translation in MooseDesk widget
- How to setup deep links in MooseDesk widget
- How to use MooseDesk Inbox
- How to use the Customize Column feature
- Set up and manage canned responses
- Set up redirect buttons within MooseDesk widget
- Set up order tracking in MooseDesk widget
- Set up and search for FAQ in widget
- Connect your email to MooseDesk
- Customize ticket view in MooseDesk
- How to merge tickets in MooseDesk
- Set up email notifications in MooseDesk
- Set up WhatsApp button skin
- Send discounts and products to customers
- Connect social channels to MooseDesk
Customer Relationship Management
Manage your customer data inside MooseDesk.
Integration
Connect MooseDesk with the apps you already use.
AI Chatbot
Train and configure the MooseDesk AI chatbot.
Still need help? We're here.
Email us at help@moosedesk.com or book a quick call.