Access notification setup #

On the left-navigation menu, go to Settings > Notifications

You can set up email notifications to send to your customers and yourself: 

• Send to customers: Ticket status updates. Currently, we have ticket confirmation and ticket resolution 
• Send to yourself: New ticket received

Ticket status notification #

Ticket status email notification is automated emails sent to customers to inform them about changes in the status of a support ticket. 

There are two types of ticket notifications in MooseDesk:   

• Ticket confirmation: Confirm that you have received the customers’ tickets and to provide a summary. 
• Ticket resolve: Notify customers that you’ve resolved their tickets and provide the ticket history. 

Note: You cannot use different templates for the same channel. 

For example, if you already have a template enabled for the widget and email channels, attempting to enable another template for the widget will trigger a notification like this: 

Explore on how to set up ticket status notification in MooseDesk

Notification for new ticket #

With this setup, you can receive email notifications every time you receive a new ticket. 

You can set an email receiver. The email entered here will receive notifications every time a new ticket is generated. 

Explore on how to set up email notification in MooseDesk

Support Channels #

If you ever need assistance, our Help Center is packed with comprehensive guides and tutorials.

At MooseDesk, we’re always here to help. Our dedicated email and live chat teams are available around the clock. Drop us an email at help@moosedesk.com, or click the Live Chat icon located at the bottom left corner of the MooseDesk app, our official website, and even within this Help Center.