MooseDesk 1.2.6 Update: Inbox interface, Feature roadmap & UI updates

We are excited to announce the release of MooseDesk 1.2.6 update. This updated version brings about new features and improvements to enhance your customer support experience. 

In this version, we’ll introduce a feature roadmap page, updates to the inbox interface along with other UI improvements. Stay with us to find out the key updates and how they’ll benefit your business.

Updated Inbox interface

Channel All 

With this new interface, tickets and chat conversations are merged into the ‘All’ channel, giving you a unified view of all interactions. 

Ticket and Live chat channel 

Ticket and live chat channels are organized into tabs, allowing you to find the channels and access your customers’ inquiries seamlessly.

Old version: Merchants can access the Ticket and Live Chat channels through this dropdown, but there’s no ‘All’ tab for available tickets and conversations

New version: The ‘All’ channel is next to the Ticket and Live Chat channels, allowing you to quickly switch between them to manage tickets and conversations.  

Unread message badge 

You can easily keep track of unread messages in each channel and its statuses. This ensures that you will never miss any customer inquiries.

Feature roadmap page 

This new page allows you to submit feature requests to our team. Therefore, if you think any feature is critical and beneficial to you and other merchants, please let us know. 

Also, keep informed with our exciting monthly feature roadmap. We’ll provide frequent updates on the progress of each feature, so be sure to check back often!

Other UI improvements

• Integration partner section in Promotion tab 

We’re introducing a new section to keep you informed about our partners and help you make the most of our integrated features. 

Currently, we’ve teamed up with TrackingMore, an order tracking app that enhances the tracking results within the widget. You can visit this article to learn more about this integration. 

• New menu layout
  • Old version: Merchants open the menu by hovering over the floating button. 

• New version: 

The menu is accessible outside with current options: in-app notifications, access to the manual and video tutorials, and a direct link to our standalone version. 

A new WhatsApp shortcut is available to help merchants quickly access their WhatsApp settings within our widget. 

Wrap up

With the new MooseDesk update 1.2.6, these enhancements aim to streamline your workflow and provide you with the tools for success. Moreover, we’re excited to have the opportunity to hear your ideas and keep you informed about our roadmap. 

Ready to explore these new features? Install MooseDesk now and discover more now! 

We’re committed to continually enhancing your experience and empowering you to provide top-notch support service. Thank you for your continued support, and we look forward to bringing you more updates in the future!