MooseDesk Update 1.2.4: Revamped Onboarding, Dashboard and Widget Color

We are excited to announce the release of MooseDesk Update 1.2.4. This updated version is packed with enhanced features to improve your customer support experience. Stay with us to find out the key updates and how they’ll benefit your business.

Revamped Onboarding: Get started within minutes

Our new interactive onboarding process guides you through personalized options based on your preferences. New users can now set up either Live Chat & Helpdesk or FAQ/Contact Us functionality step-by-step.

Note: Everything you set up here can be edited later once you onboard successfully

Set up live chat & helpdesk

With the new onboarding process, you only need to do 2 simple steps to get familiar with live chat and helpdesk feature. 

Step 1: Customize widget function

Choose whether you want to receive chats and/or email tickets via help widget. This step also allows you to customize the default email address, which is provided by MooseDesk for free.

Step 2: Customize widget display

You can customize the look of your widget and the welcome pop-up message to make your site look consistent and professional. 

Set up FAQ/Contact Us page

If you have already set your eye on for FAQ/Contact Us builder tool, you can choose to set up this feature. With these 3 easy steps, you’ll hit the ground running in just a few clicks. 

Step 1: Read the instruction

Our easy-to-understand illustration helps you grasp a big picture of how our FAQ functionality works.

Step 2: Pick your favorite FAQ template 

There are 3 options of prebuilt FAQ templates for you to choose from. For Early Bird users, you can use our Premium template without charge!

Step 3: Create your first article 

Fill in your title and content to see how your article looks on the preview FAQ page on your right side.

Revamped Dashboard: Get a comprehensive overview 

In MooseDesk Update 1.2.4, we’ve redesigned the dashboard to give you a more comprehensive view of your support operations. New sections include:

• Analytics overview: Get instant insights into your team’s performance, which leads to improved productivity and decision-making.

• Custom to-do list: Stay on top of your most important tasks. Now you can prioritize tasks more efficiently. Try out the Suggested task to discover our Promotion page.

• Partner Deals: Discover tools and services to enhance your support stack. Take advantage of our exclusive partner offers, only for MooseDesk users.

Enhanced Widget: More visually appealing look to match your brand

The new color palette for widget primary and button colors will allow diverse options for your widget appearance. 

Its ombre effect can create a sense of modern and professionalism for the overall look of your store. Plus, an eye-catching widget is more likely to encourage users to seek help when needed.

Wrap up

Our enhancements of version MooseDesk 1.2.4 will help you onboard faster, work more efficiently, and create a better image for your customers. We’re committed to continually enhancing your experience and empowering you to provide top-notch support service.

Ready to explore these new features? Install MooseDesk now and discover how version 1.2.4 can elevate your customer support.