Your customer support team deserves tools that make their jobs easier and more effective. Understand that, our team would like to introduce our latest version – MooseDesk Update 1.3.2. This update offers powerful new features that streamline communication and boost efficiency.
From WhatsApp button to discount management, this update is all about empowering your team to deliver exceptional support. Let’s find out specific features in this article!
Our new WhatsApp button widget creates instant communication between your business and customers through WhatsApp’s platform.
With a single click, customers can reach you through their WhatsApp on the web, desktop, or mobile app version.
Take a look at how the WhatsApp button appears on your storefront:
Besides, this new WhatsApp button skin allows merchants to customize various elements such as WhatsApp icons, pop-up message, spacing, etc. to match the brand’s styles.
You can edit the appearance of WhatsApp button within MooseDesk app as demonstrated below:
This seamless redirection not only speeds up response times but also increases customer engagement and satisfaction by offering customers their preferred messaging platform.
To adjust and customize the WhatsApp button, you can go to Chat Widget > Choose WhatsApp button skin and set up following the instruction
We understand how important it is to reward and retain your customers while communicating with them. This helps convert your daily chats with customers into sales opportunities.
That’s why we’ve introduced the ‘Send discount’ button, empowering your support team to distribute discount codes directly through chat or email conversations.
There are two types of discounts that you can send to your customers: Automatic Code and Discount Code. Learn more about them here:
The Automatic Code will automatically apply to customer’s orders at the checkout page. Meanwhile, if your customers claim the Discount Code, they will be directed to the exact product page where the offer is applied.
Not only does this feature help you build stronger customer relationships, but it also plays an important role in driving revenue growth.
The Promotion page in update 1.3.2 just got a new visual upgrade, in which it organizes special promotions and deals from our trustworthy partners.
At the beginning of the page, you’ll catch sight of the most attractive deals offered by numerous MooseDesk partners.
Furthermore, you’ll find the latest updates about MooseDesk’s integrations and partnerships with third-party applications in this update 1.3.2.
This refreshed page will help you stay informed about new ways to enhance your support workflow.
These updates represent our ongoing commitment to improving your customer support experience. Learn more about tips about seamless customer journey from purchase to checkout
We’re constantly working on new features and improvements based on your feedback. So, stay tuned for more exciting updates coming soon.
To experience these new features, simply install MooseDesk on the Shopify App Store. As always, we welcome your feedback and suggestions for future improvements.