MooseDesk 1.3.0 Update: Canned Response & Refined Chat Widget UI

We’re excited to announce the release of MooseDesk 1.3.0. update. This will bring greater flexibility and customization options to help you create the perfect customer support experience for your business. Thus, your business is more likely to rocket revenue and profitability in the future.

Scroll down to discover the refined elements in this update!

Canned Response

One of the most exciting additions in this update is the Canned Responses feature, designed to elevate your customer support efficiency.

By going to the Automation tab in Settings, you will be able to create and organize pre-written messages for common customer inquiries.

Whether it’s greeting messages, technical instructions, or follow-up responses, Canned Responses help streamline your customer communication.

Not only does it maintain consistent quality among your support team but it can also significantly reduce response times, thus improving customer satisfaction.

Refined Chat Widget UI

General Tab: Streamline Navigation

The General Tab has been reorganized to provide a more intuitive setup process. As a result, you can easily configure multiple support modules from a single, well-organized interface. 

This tab provides a new layout that helps you: 

• Fine-tune your live chat settings
• Configure ticket submission options
• Set up redirect buttons
• Implement order-tracking function
• Manage your FAQ module

Furthermore, you will also be able to customize text for the greeting section in this General Tab.

Styling Tab: Design your widget appearance

The new Styling Tab allows users to complete visual control at their fingertips. Now you can create a widget that seamlessly integrates with your website’s design through:

• Custom color schemes to match your brand identity
• Font selection and typography options
• Flexible widget positioning to optimize visibility and user experience

Translation Tab: Break language barriers

It is becoming increasingly crucial to support customers in their preferred language. Our new Translation Tab will help you select between multiple language options.

Moreover, you will be able to manage the translations for all text on your widget, which eventually leads to a truly multilingual support experience for your customers.

Discover interesting features of Translation here:

Advanced Tab: Further customization

For businesses requiring more sophisticated customization, the Advanced Tab offers powerful features:

• Deep Linking Capabilities: Navigate customers directly to specific widget sections using deep links.
• Custom CSS code: This feature allows you to make detailed styling adjustments or even create unique visual effects and animations up to your liking

Wrap up

Current MooseDesk users will automatically receive this MooseDesk 1.3.0 update. To explore the new features, download MooseDesk on Shopify App Store and experience these enhanced capabilities firsthand.

Besides, stay tuned for more updates as we continue to improve and expand MooseDesk’s features to serve your customer support needs better.