MooseDesk 1.3.1 Update: Anonymous chat, Auto-reply for Live Chat & More

One of the most sought-after features, the Anonymous chat and Automated reply have finally been released.  This 1.3.1 update from MooseDesk also introduces several other powerful features that will keep your customers stay longer on your website and manage your support operation effortlessly

1. Anonymous chat

With this new feature, your customers no longer have to fill out a pre-chat form with the friction of providing their personal information. Instead, they can instantly connect with your support team in the blink of an eye.

Not only does this eliminate the entry barriers, thus reducing the abandonment rates but it also increases the ability to convert leads naturally. 

2. Auto-reply for live chat

It is almost impossible for any business to operate around the clock. What if your customers living in another timezone send you messages during non-business hours? 

Worry not! With our automated reply for live chat, your customer service can maintain a professional presence at all hours of the day. This feature allows you to craft an automated message that pops up when a customer chats with you after hours. 

Take a look at this example of our automated reply: 

As a result, the auto-reply feature ensures that customers feel heard and informed, rather than left in the dark when your team is unavailable.

3. Refine General setting

Store Avatar Customization

By adding a store avatar, you can ensure a professional and cohesive appearance across all customer interactions. 

Limit team member

Take control of your support team size with our new team member limitation feature. This will maintain optimal team size for your business operations.

Besides, it also makes sure that resources are allocated efficiently.

Change password for standalone

For businesses using our standalone version, we’ve enhanced security with improved password management features. 

This update allows for safer password protection and easier updates, keeping your system secure without trading off usability.

4. Refine UI of ‘Other provider’ forwarding method

In this 1.3.1 update, we have refined our message forwarding system to make it more intuitive and efficient. With only 3 simple steps and detailed instruction, merchants will be able to connect their email address in a faster and easier way.

Wrap up

Version 1.3.1 has been officially released on MooseDesk app. To explore the new features, simply download MooseDesk on Shopify App Store and experience these enhanced capabilities firsthand.

Stay tuned for more updates as we continue to improve and expand MooseDesk’s features to serve your customer support needs better