Our latest version – MooseDesk 1.2.7 empowers every Shopify merchant to provide customer support with greater flexibility and responsiveness. This update focuses on 2 major enhancements: our mobile app and social media redirect buttons.
Scroll down to explore what these exciting features mean for your business!
You and your team no longer have to sit at the table with your laptop on all day to answer customer inquiries. Our new mobile app is designed to keep you connected and responsive, no matter where you are.
Receive instant alerts with sound for new tickets and chat conversations, customer responses and team mentions
Navigate your support tasks effortlessly with our user-friendly interface. Manage all tickets and conversations in one tab. Optimized for on-the-go interactions.
Customers usually spend most of their time on social media. Therefore, expand your support channels to other social media with our new SNS redirect buttons.
If your customers prefer using social media accounts, you can add Facebook, Instagram, Messenger and WhatsApp buttons to your help widget. This allows them to chat with you on their favorite social media in just one click.
Besides, we offer a Phone button and a Calendly button that helps your users talk to you directly when they are in need.
By interacting with customers on their favorite channels, there are high chances of increasing customer engagement.
Find out more tips on how to elevate customer experience.
Customize your redirect buttons by selecting up to three of your favorite platforms. To expand your reach even further, don’t hesitate to contact our friendly support team today!
With these two latest features, Shopify business owners can gradually build stronger customer relationships and enhance customer satisfaction through faster response and multi-channel support.
Ready to explore these new features? Install MooseDesk now and discover how version 1.2.7 can elevate your customer support.