8+ Shopify AI Software That Makes Customer Service 3 Times Easier

Nowadays, Artificial Intelligence (AI) is one of the most transformative technologies, rapidly changing customer service for businesses.

According to a survey from Tidio, 88% of customers had at least one conversation with a chatbot. Besides, three out of four companies are satisfied with their chatbot results.

As business continues to place a high priority on giving customers a better experience, providing AI tools is seen as an effective solution.

In this article, we’ll discuss 8+ Shopify AI Software That Makes Customer Service 3 Times Easier for your business.

The Role Of AI Software On Shopify Platform?

Artificial intelligence (AI) chatbots are apps that can talk like humans. It uses natural language understanding (NLU) or natural language processing (NLP) and machine learning (ML). By leveraging AI algorithms, They learn from conversations, understand what users want, and give accurate answers.

Shopify integrates with AI software to offer smart features like personalized recommendations and predictive analytics. These chatbots, educated about a company’s info, help with customer support online.

Benefits Of AI Software In Shopify Customer Service

Better customer support availability 

Customers always want fast and easy service, even during peak hours. When using AI software, the support team can reduce customer waiting time.

Through AI Chatbots and AI assistants, customers can easily find information or get instant answers on FAQ page at any time.

Moreover, AI software can deliver multi-channel support across various platforms. They can be websites, social media platforms, etc. to help deliver smooth and consistent experiences.

>> Learn more about 10+ Help Desk Metrics To Measure Support Performance On Shopify 

Better understanding of customer journey

The Shopify AI software collects insights from every interaction, tracking customer history and past interactions from many channels. This data helps understand customer preferences, behavior, and issues.

Therefore, Shopify merchants can predict customer needs and offer proactive support. These insights guide strategic decisions, boosting efficiency and customer satisfaction.

Improved accuracy of self-service portal

With advanced language processing and machine learning, AI tools on Shopify can enhance the accuracy of customer responses significantly. It understands inquiry context and uses vast knowledge bases to give precise information to support teams.

Additionally, by learning from past interactions, AI systems can reduce errors and ensure seamless customer experiences.

According to an article in Harvard Business Review, 81% of customers try to solve issues on their own before contacting customer service.

By integrating self-service options such as FAQs with Shopify AI chatbots, businesses help customers quickly locate the information they require. Thus, it can free up valuable resources for customer service teams.

8+ Shopify AI Software for a Better Customer Service

Shopify AI software has become an integral part of customer service solutions. By understanding what’s available, businesses can decide on which AI tool will best align with their customer service objectives.

Here are 8 selected software platforms offering AI functionalities to enhance customer experiences.


tidio ai chatbot

Tidio is a Shopify customer service software tailored to boost your business’s growth. It combines live chat, chatbots, emails, Messenger, and Instagram into one convenient tool, allowing you to communicate with your customers faster.

Tidio’s customer service plans include the Reply Assistant, a standout feature that helps Shopify merchants improve their messages before sending. They also offer Lyro AI, a virtual support agent that acts like a human to enhance customer interactions and quickly solve up to 70% of customer issues.

Tidio assists Shopify merchants in reducing cart abandonment, enhancing customer satisfaction, and increasing sales through natural language understanding.

Price: Tidio offers a free trial. Paid customer service plans begin at $29 per month, while the Lyro AI Agent plans to start at $39 per month.


zendesk AI feature

Zendesk, a well-known Shopify customer support platform, is built to gather all service interactions and customer history in one place. This app makes it easier for support teams to track, prioritize, and solve customer inquiries, promoting smooth and efficient operations.

Zendesk AI is the intelligence layer of the Zendesk platform. Currently, this app offers 2 levels of AI software functionality to meet your business needs:

  • Zendesk AI includes conversation bots, and auto-replies with articles to help suggest macros for agents and knowledge in the context panel. This reduces response times, allowing customer service agents to handle more complex inquiries. 
  •  Zendesk Advanced AI offers an advanced auto replies feature and suggested intents when creating answers to help enhance Shopify’s user experience. 

Price: Zendesk offers a free trial option to start. Plan with AI feature starts at $115/agent per month, and Advanced AI add-on is priced at $50/agent per month.

Help Scout

Help Scout AI chatbot

Help Scout is a Shopify customer service software tool designed to streamline and optimize customer support operations. It offers features such as shared inboxes for managing emails efficiently, a robust knowledge base for self-service support.

Help Scout also offers live chat for real-time interactions with customers, and comprehensive analytics to help Shopify merchants track performance and gather insights.

This app has an outstanding AI summarize [Beta] feature to help summarize long email threads into bullet points. Moreover, with Shopify AI assistance, your team can easily translate text into various languages. Some examples are Chinese, Indonesian, Italian, Japanese, etc.

Price: Free trial available. Subscriptions with AI features start at $40/user per month.

Re: amaze

Re:amaze AI chatbot

Re: amaze is a popular integrated Shopify customer service, live chat, and helpdesk platform for online businesses to help centralize customer communication.

This platform’s AI feature is a comprehensive suite designed to streamline customer support operations and enhance efficiency. Leveraging AI technology, it also offers several key AI functionalities that help automate repetitive tasks, improve response times, and optimize support processes. These features include:

  • AI FAQ Bot: enhances customer support by automatically suggesting relevant FAQ articles based on their questions and follow-up messages.
  •  Chatbots (Hello Bot, FAQ Bot, Order Bot): enable pre-built Re: amaze Chatbots to help with frontline customer service
  •  Chatbots (Custom Workflow Bots): designed to tailor the business’s unique needs and requirements based on the user’s predefined rules and conditions. 

Price: Start with a 14-day free trial. Basic subscription with Chatbots feature starts at $29 per team member/month.


Richpanel AI customer service

Richpanel is an Shopify AI helpdesk app that simplifies customer query management across multiple channels. This enabled quicker responses and scalability. It’s particularly for rapidly growing merchants who want to maintain customer service standards without increasing their workforce.

Richpanel combines AI and human support to respond quickly, manage all channels, and scale your customer service. Its Shopify AI assistants learn from your top interactions, improving team performance and enhancing customer experience.

Price: Pro subscription with Shopify AI feature starts with $60/month


Botsify AI chatbot

Botsify is a chatbot software that provides unified chat automation for your business. It covers various platforms such as websites, Facebook, Instagram, Whatsapp, and Telegram. You can easily integrate Botsify with your Shopify store.

Here’s why Botsify is right for you:

  • Automate your sales processes: Bosify helps turn boring web forms into friendly conversations and get your meetings and sales calls scheduled
  •  Increase Store conversions by 60% with conversational commerce AI agents
  • Simplify your customer support Shopify merchants: Bosify provides consistent 24/7 support across channels

Price: Paid plans starting at $49/month.


Ada AI chatbot

Ada is an AI-powered customer service automation platform that efficiently handles support inquiries with minimal human effort. It offers a Shopify integration to assist merchants across various changes and languages.

Ada’s platform has voice AI and smoothly switches between bots and real people. It focuses on top-notch security and privacy worldwide. When linked to your Shopify store, Ada’s chatbot can keep customers updated about shipping and other order info.

Price: Contact for pricing


Intercom chatbot

Intercom is a customer service tool that uses an AI chatbot. It works across different channels like email, SMS, and in-app messaging. Intercom integrates with Shopify to make communication between merchants and customers smoother.

The custom AI Bot feature of the Intercom app allows businesses to create personalized chatbots tailored to their specific needs, including:

  • Sort conversations automatically: Custom Bots gather initial customer details, speeding up support compared to email.
  •  Customize bots without code: Design a bot in minutes so it can start triaging or acquiring leads for your team.
  • Initiate conversations with potential customers: Custom bots begin chats using advanced targeting, focusing on specific leads you’re interested in.

Price: Intercom offers a free trial plan for your business to start. 

Which Is The Right AI Tool For Your Shopify Store?

When picking a Shopify AI software for your business, it’s crucial to consider several factors to make sure it fits your goals and adds value to your company.

To assist you in making a smart choice, we’ve listed four key factors to think about when selecting Shopify AI software for your business:

  • Define your objective: It’s crucial to define your objectives for implementing an AI chatbot. Considering your business goals, such as improving customer service or increasing sales. Choose the suitable tool that aligns with your specific needs and objectives.
  • Evaluate Features: When evaluating AI chatbots, pay close attention to the features and functionalities they offer. See if they can handle tricky questions, give personalized answers, and make workflows smoother. Pick a Shopify AI tool with a wide range of features that suit your business needs.
  • Check if it’s ready: Think about if the chatbot can be set up fast and without needing lots of technical skills. Choose a chatbot solution that’s easy to use, can grow with your business, and fits well with your operations.
  • Pricing: Evaluate the price offered by different providers, like subscription plans, pay-per-use, or custom prices. Choose a chatbot solution with clear pricing that gives you good value for your money

Final Thought

In conclusion, the integration of AI software with Shopify platforms has revolutionized the landscape of customer service, offering unparalleled efficiency and effectiveness. With the diverse range of Shopify-compatible AI tools discussed above, businesses can streamline their operations, enhance customer satisfaction, and ultimately drive growth.

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Topic: Customer Service (Support), Ecommerce Growth/Sales, Shopify,