Welcome to MooseDesk’s Privacy Policy!
This Privacy Policy describes how we may collect and use personal data and the rights granted to our visitors, customers, and merchants regarding their respective data.
By accessing or using this website or any of our apps or services, you signify your approval of the terms set out in this Privacy Policy, and other terms and policies posted on our website. If you do not agree to this Privacy Policy, you must leave this website and discontinue all use of any of our Services.
We may update this Privacy Policy from time to time in order to reflect, for example, changes to our privacy practices or for other operational, legal, or regulatory reasons. If we make material changes to this Privacy Policy, we will give you notice of such changes by posting the revised policy on this Website, and where appropriate, by other means. By continuing to use our apps or this website or any of our services after these changes are posted, you agree to the revised policy.
Information collected from Clients
When you create an account, register with us as a subscriber, we collect personal information ( If you are a Shopify Merchant,, we are automatically able to access certain types of information from your Shopify account: You can see the detail here). This information includes your name, email address, postal address, phone number, and device identifiers. We collect this information to provide you with our Services; for example, to confirm your identity, contact you, provide customer support when you contact us, provide you with advertising and marketing.
Information collected from Merchants’ customers
For us to be able to provide you with our Services and support, for you to better serve your Customers, and to improve our Services, in some apps we collect information about your Customers. Here are the details: First name, last name, email.
Google API Disclosure
Moosedesk launched a new feature that allows clients to use Oauth to connect their Gmail mailboxes to our products. This link enables Moosedesk to associate your account with your personal information on Google, providing us access to your email address and any personal information you have made public. We can then create a ticket in our products based on your emails, and you can respond to them straight from within our platform. You can also erase your emails from our product once they have been retrieved.
Moosedesk’s use and transfer of information received from Google APIs to any other app will adhere to Google API Services User Data Policy, including the Limited Use requirements.
Information collected when you visit our Website
When you visit our website, we collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies installed on your device. We collect the information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, including how to disable them, visit allaboutcookies.org.
- “Log files” track actions occurring on the site, and collect data such as your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the site.
How we share information
We share your Personal Information with the following third parties to help us conduct our business and support our customers.
We use Google Analytics to help us understand how our customers use our website, our apps. You can read more about how Google uses your Personal Information at google.com/intl/en/policies/privacy.
You can also opt-out of Google Analytics at tools.google.com/dlpage/gaoptout.
We may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful requests for any information we receive, or to otherwise protect our rights.
We may use your Personal Information to provide you with targeted advertisements or marketing communications we believe could be of interest to you. You can opt out of Facebook and Google targeted advertising at facebook.com/settings/?tab=ads and google.com/settings/ads/anonymous.
Personal information may also be shared with a company that acquires our business, whether through merger, acquisition, bankruptcy, dissolution, reorganization, or other similar transaction or proceeding. If this happens, we will post a notice on our home page.
CROSS-BORDER TRANSFER
MooseDesk processes and stores personal information using our server(s) based in the United States.
If you are located outside of the United States, note that your personal information and other information that we collect through this website and our apps may be transferred to the United States. By accepting this Privacy Policy, using our apps or this website or providing us with any personal information, you agree to the transfer of information to the United States.
Use of MooseDesk by Children
MooseDesk is not intended for children. If you are under 13, you may use the Site and Services only with the supervision of your parent or guardian.
Your Rights
MooseDesk understands that you have rights over your personal information, and takes reasonable steps to allow you to access, correct, amend, delete, port, or limit the use of your personal information. If you are a merchant and wish to exercise these right, please contact us through support@MooseDesk.com. We may require that you provide us with acceptable verification of your identity before providing access to such information.
If you are a merchant’s customer and wish to exercise these rights, please contact the merchants you interacted with directly — we serve as a processor on their behalf, and can only forward your request to them to allow them to respond.
Contact information
If you have any questions about your personal data or this Privacy Policy, or if you would like to file a complaint about how we process your personal data, please contact us by email at help@moosedesk.com