The Interface section provides an extensive overview of the MooseDesk Helpdesk User-interface (UI). This section delves into the main areas of MooseDesk: the dashboard, ticket management, customer management, and agent management. From these sections, you can generate a new ticket, review your recent tickets, monitor customer requests, and stay updated with the MooseDesk support team through the dashboard.
The dashboard also facilitates the viewing of all your app notifications and the management of your account information, including recent activities, your agent’s response , and simple ticket statistics.
The Ticket segment gives a thorough breakdown of each distinct ticket type that can be processed within your helpdesk. It comes equipped with search, filter, and sort functionalities to assist you in managing your ticket list as efficiently as possible.
In this section #
- Account & Security