This article will show you how to structure your Help Center with main categories and sections.
Adding new Categories #
Step 1: Go to “Category” section and select “Add new category“
Step 2: You can then enter the Title, Description and upload the Icon for the Category. Once finished, make sure that you click “Save“.
After a Category has been created, you can click the 3-dot icon on each Category and edit again.
To delete a Category, simply click the 3-dot icon and select “Delete“.
Adding new Sections #
Step 1: Go to “Category” section and navigate to the Category in which you want to add a new Section. Click the 3-dot icon on the Category and select “Add section under”.
Step 2: In the “Add new section” window, you can enter the title of the Section and click “Save” once finished.
Once a Section has been created, you can click the 3-dot icon on each Section and edit again.
To move the position of a Section within a Category, you can click & hold the 6-dot icon next to the Section name and move up & down.
To move a Section to the other Category, you can click the 3-dot icon on the Section you want to move and selecting “Change to category“.
To delete a Section, simply click the 3-dot icon and select “Delete“.
Support Channels #
If you ever need assistance, our Help Center is packed with comprehensive guides and tutorials.
At MooseDesk, we’re always here to help. Our dedicated email and live chat teams are available around the clock. Drop us an email at firstname.lastname@example.org, or click the Live Chat icon located at the bottom left corner of the MooseDesk Dashboard, our official website, and even within this Help Center.