This article will show you how to create and manage Articles on your Help Center.
Creating new Articles #
Step 1: Go to “Articles” section and select “Add new article“
Step 2: You can then enter the Title, Body and choose which Category/Section in the “Article Placement” field you want to put that Article in.
To format your content, you can click the “Format Text” icon and a tool bar will be displayed. There are various options from text styles, alignment, bullet or numbered list, fonts, text size, etc. at your disposal.
You can also insert an image by clicking the “Insert Image” icon.
Step 3: Before publishing the Article, it is recommended that you Preview it by selecting the Preview icon. You will be able to check how the article will look.
Publishing Articles #
Once you have finished editing, feel free to click “Save” > “Publish” and the Article will go live on your Help Center.
If you are still unsure about the content or designs, you can also select “Save” > “Save as draft“. The Article will be saved but will not go live on your Help Center.
To identify which Article has been Published or Unpublished, you can go back to the “Articles” section and check the “Status” column.
A published Article can also be viewed on your live store by going to that Article and select “View Online Store“.
To unpublish an Article, you can go to that Article and select “Save” > “Save as draft“.
To Duplicate or Delete, you can click the 3-dot icon on the Article you want and select the option you want.
Support Channels #
If you ever need assistance, our Help Center is packed with comprehensive guides and tutorials.
At MooseDesk, we’re always here to help. Our dedicated email and live chat teams are available around the clock. Drop us an email at email@example.com, or click the Live Chat icon located at the bottom left corner of the MooseDesk Dashboard, our official website, and even within this Help Center.