Bulk actions allow you to perform certain actions on multiple tickets simultaneously, streamlining the ticket management process and saving time for support agents.
Instead of manually performing individual actions on each ticket, bulk actions allow agents to apply changes or updates to a selected group of tickets at once. This feature is particularly useful when dealing with a large volume of tickets or when addressing common issues that require similar actions.
Bulk Assign #
Step 1: Navigate to the “Inbox” tab
Step 2: When multiple tickets are selected, you can select “More actions” and assign or set status for the selected tickets
Bulk Delete #
You can also delete multiple tickets by selecting all the tickets you want and clicking “Delete Selected“
Support Channels #
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