What is ‘Business Hour’? #

‘Business Hour’ helps you to set your company’s hours of operation. This is the backbone and could affect many aspects, including:

• Operation time displayed in widget
• Auto-reply when out of business hours
• Future settings involving date and time

How to set business hours in MooseDesk? #

• Step 1: Navigate to Settings > General 
• Step 2: In Date & Time > choose your Timezone

This step is crucial in helping you define the accurate timezone and display your support hours properly.  

• Step 3: In Business Hours, choose either ‘Full-time support’ or ‘Set custom hours’ 

If you choose ‘Set custom hours’, you can edit your working hours for each day

• Step 4: With the ‘Set custom hours‘ option, you can set up auto-reply for non-business hours by turning on the toggle and entering your message. 

• Step 5: Click “Save” in the Save bar on top of the page

Support Channels #

If you ever need assistance, our Help Center is packed with comprehensive guides and tutorials.

At MooseDesk, we’re always here to help. Our dedicated email and live chat teams are available around the clock. Drop us an email at help@moosedesk.com, or click the Live Chat icon located at the bottom left corner of the MooseDesk app, our official website, and even within this Help Center.