What is an FAQ page?  #

MooseDesk Category is a feature created to make you easily group your articles. Categories can be addressed as article-containers.  Categories only show in FAQ templates that follow a container-grouping system. 

How to create a category in MooseDesk? #

• Step 1: Click on FAQ builder 
• Step 2: Hit “Add new” > Choose “Add new category” 
• Step 3: Fill all required information such as Title, and optional information such as Description, Icon. 

Once finished, Hit “Save”

You can find your category in the Category view

You can also add new category while writing an article by clicking the category field and click the option to quickly create a new category

How to edit a category in MooseDesk? #

• Step 1: Click on FAQ builder > Select Category view
• Step 2: Find the category you want to edit and click the “More actions”  icon on the right () 
• Step 3: Click “Edit” option 
• Step 4: Edit the category information as you like

How to arrange categories in MooseDesk? #

You can also arrange categories as you like by following the same simple steps:

• Step 1: Click on FAQ builder > Select Category view
• Step 2: From the Category view, click the icon of the category you want to move, and drag it to the place where you want

How to arrange articles inside a category in MooseDesk? #

You can arrange articles inside a category by following these simple steps:

• Step 1: Click on FAQ builder > Select Category view
• Step 2: From the Category view, click the icon of the article you want to move, and drag it to the place where you want

Note that you cannot drag an article from a category to another category. Instead, you need to use the Move article function – which will be introduced right below

How to put articles to a category #

You can put an article into a category when writing the article by choosing the category destination for it

You can put multiple articles into a category by following these simple steps:

• Step 1: Click on FAQ builder > Select Category view
• Step 2: Find the category you want to add articles into > click the “More actions”  icon on the right () 
• Step 3: Click “Add article” option 
• Step 4: Tick all the articles you want to put into the category
• Step 5: Hit “Add to category”

How to move an article to another category #

• Step 1: Click on FAQ builder > Select Category view
• Step 2: Find the article you want to move and click the “More actions”  icon on the right () 
• Step 3: Click “Move” option 
• Step 4: Click on the category field > Select a category from the list
• Step 5: Click “Save”

Support Channels #

If you ever need assistance, our Help Center is packed with comprehensive guides and tutorials.

At MooseDesk, we’re always here to help. Our dedicated email and live chat teams are available around the clock. Drop us an email at help@moosedesk.com, or click the Live Chat icon located at the bottom left corner of the MooseDesk app, our official website, and even within this Help Center.